前言 Part One TheBasic Rules of Successful Letter Writing 1 How to Write Successful Letters 2 The Basic Parts of a Letter 3 The Forms in English Letters Part Two Social Letters 1 Introduction 2 Invitation and Acknowledgements 3 Letters of Congratulation 4 Letters of Sympathy on Illness,Injury and Material Loss 5 Letter of Condolence 6 Letters of Request 7 Letters of Application 8 Letters of Introduction 9 Letters of Recommendation 10 Letters of Information 11 Letters of Thanks 12 Letters of Apology 13 Letters of Making A Resservation 14 Letters of Cultural Exchange Part Three Business Letters 1 The Different Style and the Special Forms of Business Letters 2 Letters of Inquiries and Offers 3 Letters of Order and Confirmation 4 Letters of Credit 5 Shipment and Delivery 6 Complaint and Claim Part Four Telegrams,Telexes,Faxes and Abbreviations 1 Telegrams 2 Telexes 3 Faxes 4 Abbreviations Part Five Secretarial Duties …… Part Six Speeches for Various Occasions Part Seven Protocol in Foreign Affairs Part Eight Documents Key for Reference Appendixes References