Chapter One Introduction Section 1 Common Characteristics of Effective Business Writing Section 2 Basic Writing Skills Chapter Two Business Letters Section 1 Business Letter Formats Section 2 Structural Parts of Business Letters Section 3 Addressing the Envelope Chapter Three Strategies for Business Correspondence Section 1 Direct Pattern Outline for Good or Neutral News Letters Section 2 Indirect Pattern Outline for Bad News Letters Section 3 Persuasive Letters Chapter Four Types of Business Letters Section 1 Letters of Requests, Inquiries and Replies Section 2 Status Inquiries Section 3 Order Letters and Acknowledgement Letters. Section 4 Payment and Shipment Section 5 Letters of Complaint, Claim and Adjustment Chapter Five Application Letters and Resumes Section 1 Cover Letters Section 2 Resumes Chapter Six Personal Letters in Business Section 1 Letters of Appreciation Section 2 Letters of Congratulations Section 3 Letters of Introduction Section 4 Letters of Invitation Section 5 Letters of Acceptance Section 6 Letters of Declination Section 7 Letters of Sympathy Section 8 Letters of Apology Section 9 Letters of Recommendation Chapter Seven Other Forms of Business Communication. Section 1 Memorandums Section 2 Social Invitations Section 3 Notes Section 4 Notices Section 5 Agenda Section 6 Minutes Section 7 Reports and Proposals Section 8 Job Description Chapter Eight Telegram, Telex and Fax Section 1 Telegram Section 3 The Fax Section 4 E-mail Chapter Nine Oontraet
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