飯店情景英語

     CONTENTS
    目錄
    PART l THE FRONT OFFlCE
    前廳
   INTRODUCTlON （導(dǎo)言) : The Manager's Remarks
   (經(jīng)理的話)
   UNlT l Room Reservations (預(yù)訂客房)
    l-l A Long Distance Call Reservation（長途電話預(yù)訂)
    l-2 A Group Reservation (團體預(yù)訂)
    1-3 A Local Call Reservation (市內(nèi)電話預(yù)訂)
    Structure Study: will be+doing sth (將來進行時)
    Function Study: Connecting Telephone Calls (電話接線)
    Exercises（練習(xí))
   UNlT 2 At the Reception Desk （接待處)
    2-1 At the Entrance (門口)
    2-2 The Registration (登記)
    2-3 Receiving a Walk-in Guest (接待過路客人)
    Structure Study: to be going to do sth (一般將來時)
    Function Study: Greetings and Getting Acquainted
    (招呼與結(jié)識）
    Exercises（練習(xí))
   UNlT 3 The Bellman (應(yīng)接服務(wù)員)
    3-1 Carrying Baggage (搬運行李)
    3-2 Introducing Hotel Services (^-^^ttBKJg-)
    3-3 Ticket-booking Service CiTM)
    Structure Study: Let me Please don't Cffiffi'"])
    How !Whata !? (^HX'oJ)
    Function Study: Offering Help (t^ffi^Bb)
    Exercises (S^^J)
   UNlT 4 At the Information Desk (foliH^h)
    4-1 MailService (ftP^Bg^-)
    4-2 Introducing Some Scenic Spots (^i'^SX.i^)
    4-3 Showing the Way (^SS)
    Structure Study: Have you yet? ( Sl -j'E % fiS, Bf)
    Function Study: Showing the Directions (^S^)
    Exercises (i^^l)
   UNlT 5 The Cashier (dj^^)
    5-1 Foreign Currency Exchange (^ft^hrp)
    5-2 Checking Out (^lfc)
    5-3 Mis-calculation (itlfciH^)
    Structure Study: We hope that (^i^A'"])
    Function Study: Bidding Farewell (j^^J)
    Exercises (^.^)
   UNlT 6 Settling Guests' Complaints ('Sha^i^)
    6-1 Changing a Room (^k^)
    6-2 At the Lost and Found Desk (^WWl^)
    6-3 Charging More (MW.^^)
    Structure Study: He said (that) he
    He told me(that) he W^^fS)
    Function Study: Answering Complaints (["l^Si^)
    ExercisesC^^J)
    CONSOLlDATlON (X^?)
    PART Ⅱ THE HOUSEKEEPlNG DEPARTMENT
    房務(wù)部
   INTRODUCTlON (導(dǎo)言）: The Manager's Remarks
   (經(jīng)理的話)
   UNlT l Guiding the Guests to Their Rooms (引進客房)
    l-l Recognizing the Guests (迎接新客)
    l-2 About the Room Facilities (介紹房間設(shè)施)
    1-3 About the Hotel Services (介紹服務(wù)項目 )
    Structure Studys more than/the most
    (形容詞和副詞的比較級和最高級)
    Function Study: Imparting and Reporting Factual Information
    (陳述和轉(zhuǎn)述事實）
    Exercises (練習(xí))
   UNlT 2 Chamber Service (客房服務(wù))
    2-1 Making Up the Room (收拾房間)
    2-2 The Turn-down Service (做晚床）
    2-3 Repairing the TV Set (修理電視機)
    Structure Study: to have it done (使役動詞)
    Function Study: Promising (許諾)
    Exercises (練習(xí))
   UNlT 3 Special Services (特別服務(wù))
    3-1 Buying Things on Request (代客人購物)
    3-2 About Room Service (客房用餐服務(wù))
    3-3 At Tea Time (茶點時間)
    Structure Study: or ？? (選擇問句)
    Function Study: Expressing and Responding to Gratitude
    (表示和回答感謝)
    Exercises (練習(xí))
   UNlT 4 Laundry Service (洗衣服務(wù))
    4-1 Explaining How to Get the Service (介紹洗衣服務(wù))
    4-2 Suggesting the Express Service (建議快洗服務(wù))
    4-3 "Honesty Is the Best Policy. " (誠實至上)
    Structure Study: be+ done (被動語態(tài))
    Function Study: Expressing Obligation (責任)
    Exercises (練習(xí))
   UNlT 5 Miscellaneous Services (多項服務(wù))
    5-1 Providing Something Extra on Request
    (提供額外用品)
    5-2 About Baby-sitting Service (托嬰服務(wù))
    5-3 Dealing with Emergency (處理緊急情況)
    Structure Study: It's for sb to do sth（先行詞 it)
    It's that (who whom) (強調(diào)型句型中的it）
    Function Study: Sympathizing (同情)
    Exercises (練習(xí))
   UNlT 6 Wake-up Call Service (喚醒服務(wù))
    6-1 Explaining Time Differences （解釋時差)
    6-2 A Morning Call (叫早電話)
    6-3 Leaving the Hotel (離店)
    Structure Study: You're , aren't you? (反意問句)
    Function Study: Giving Explanation (解釋)
    Exercises (練習(xí))
    CONSOLlDATlON (復(fù)習(xí))
    PART Ⅲ FOOD AND BEVERAGE DEPARTMENT
    ? 餐飲部
   INTRODUCTlON (導(dǎo)言）: The Manager's Remarks
   (經(jīng)理的話)
   UNlT l At the Bar (酒吧)
    l-l Shanghai Cocktail (上海雞尾酒）
    l-2 Chinese and Foreign Wines （中外酒類)
    1-3 Passing on a Message (傳遞口信)
    Structure Study: What to do (不定式)
    Function Study: Stating Preference (抉擇)
    Exercises (練習(xí))
   UNlT 2 Seating the Diners (顧客就座)
    2-1 Receiving the Diners (接待顧客)
    2-2 A Reservation Call (訂餐電話)
    2-3 When the Restaurant Is Full (餐廳客滿時)
    Structure Study: may might could can't must have
    done (情態(tài)動詞)
    Function Study: Asking for Repetition (請求復(fù)述)
    Exercises (練習(xí))
   UNlT 3 Taking Orders (點菜)
    3-1 Helping toOrder Dishes (幫助點菜)
    3-2 Chinese Food (中國菜)
    3-3 Wine Orders (點酒）
    Structure Study: who whom whose which that
    when where (定語從句)
    Function Study: Making Suggestions (建議)
    Exercises (練習(xí))
   UNlT 4 Serving Dishes (上菜)
    4-1 Misserving (上錯菜）
    4-2 Normal Service for a Chinese Banquet
    (中式宴會的正規(guī)服務(wù))
    4-3 Offering Room Service (提供客房內(nèi)用餐服務(wù))
    Structure Study: if (真實條件從句和非真實條件從句)
    Function Study: Apologizing (道歉)
    Exercises (練習(xí))
   UNIT 5 Birthday Party (生日晚會)
    5-1 Going to a Chinese Birthday Party
    (參加中式生日宴會)
    5-2 The Longevity Noodles (長壽面）
    5-3 Birthday Cake (生日蛋糕)
    Structure Study: what is (what從句)
    Function Study: Expressing Wishes and Congratulations
    (祝愿和慶賀)
    Exercises (練習(xí))
   UNIT 6 Ways of Paying (付款方式)
    6-1 Signing the Bill (簽帳單)
    6-2 Paying with the Credit Card （用信用卡來付帳)
    6-3 How to Pay for a Dinner Party of 200 People
    (200人宴會如何結(jié)算）
    Structure Study: V-ing (動句詞和現(xiàn)在分詞)
    Function Study: Asking for Opinions (征求意見)
    Exercises (練習(xí)）
    CONSOLIDATION (復(fù)習(xí)）
    PART IV SHOPPING ARCADE
    商場部
   INTRODUCTION (導(dǎo)言): The Manager's Remarks
   (經(jīng)理的話)
   UNlT l At the Tourist Souvenirs Department
   (在旅游記念品部)
    l-l Greeting Customers (招呼顧客)
    l-2 Recommending a Toy (推薦玩具)
    1-3 Testing the Quality (檢測質(zhì)量)
    Structure Study: V-ed (過去分詞)
    Function Study: Recommending (推薦)
    Exercises (練習(xí))
   UNlT 2 At the Textile and Knitwear Department
    (在紡織品部)
    2-1 Talking about Fashion (談?wù)摃r裝款式)
    2-2 Choosing Colorful Silk Fabrics (挑選彩色絲綢面料)
    2-3 "The Great Wall Is Very Close to Me. "
    (長城與我很帖近)
    Structure Study: will have done (將來完成時)
    Function Study: Making Business Appointments
    (業(yè)務(wù)約會)
    Exercises (練習(xí))
   UNlT 3 At the Arts and Crafts Department
    （在工藝品部）
    3-1 Correcting Errors (糾正錯誤)
    3-2 Holding One-price Policy (堅持貨無二價方針)
    3-3 Cooling Off a Persisteht Guest (擺脫客人糾纏)
    Structure Study: Parenthesis (插入語)
    Function Study: Declining (謝絕)
    Exercises (練習(xí))
   UNlT 4 Pharmacy and Foodstuff (藥品和食品)
    4-1 Persuading the Customer to Buy (說服客人買東西)
    4-2 Handling Difficult Situations (應(yīng)付困難局面)
    4-3 Wrapping the Goods (包裝貨物）
    Structure Study: Ellipsis (省略）
    Function Study: Stating Cautions and Prohibi'tions
    (告誡和禁止)
    Exercises (練習(xí))
   UNlT 5 Chinese Seal Cutting, Paintings and Stationery
    (刻印、繪畫和文具)
    5-1 Making a Symbol of Love (愛的象征)
    5-2 Bringing Up a Better Understanding of Chinese
    Culture (深入了解中國文化)
    5-3 Ancient Culture and New Skills (古文化與新手藝)
    Structure Study: Inversion (倒裝)
    Function Study: Expressing Possibility (表達可能性)
    Exercises (練習(xí))
   UNlT 6 At theCashier's Desk, etc (在帳臺等)
    6-1 Talking about Sizes (談?wù)摮叽a)
    6-2 Showing by Comparison (貨比貨)
    6-3 At the Cashier's Desk (在帳臺)
    Structure Study: Prepositions (介詞)
    Function Study: Hesitating (猶豫)
    Exercises (練習(xí))
    CONSOLlDATlON (復(fù)習(xí))
    PART V ENGLlSH FOR HOTEL MANAGEMENT
    飯店管理英語
   INTRODUCTlON (導(dǎo)言): The General Manager's
   Remarks （總經(jīng)理的話)
   UNlT l Hosting Guests (招待賓客)
    l-l General Manager's Welcoming Speech
    (總經(jīng)理的歡迎辭)
    l-2 Congratulating a Guest on Her Birthday
    (祝賀客人生日)
    1-3 PR Manager's Farewell Speech
    (公關(guān)部經(jīng)理的告別辭）
    Structure Study: "could" and "would"
    Function Study: Representing Someone or a Group
    (代表個人或團體）
    Exercises (練習(xí))
   UNlT 2 Sales Promotion (推銷)
    2-1 Making an Appointment (約會)
    2-2 Talking about Hotel Reservations
    (洽談飯店預(yù)訂事宜)
    2-3 Negotiating on Terms (談判價格）
    Structure Study: "have to" and "must"
    Function Study: Negotiating (談判)
    Exercises (練習(xí))
   UNlT 3 Public Relations (公共關(guān)系)
    3-1 Arranging for a Convention (安排分議)
    3-2 Offering Special Services (提供特別服務(wù))
    3-3 Soliciting Comments and Suggestions
    (收集意見和建議)
    (定冠詞“the”的用法)
    Function Study: Politely Asking for Information or Consent
    (有禮貌地詢問情況或征得同意)
    Exercises （練習(xí))
   CONSOLIDATION (復(fù)習(xí))
   APPENDIX I ELEMENTARY ENGLISH FOR
    HOTEL STAFF AND MANAGEMENT
    (飯店員工、干部用基礎(chǔ)英語)
    1 Courtesy English (通用禮貌英語)
    2 For Hotel Staff (飯店員工用)
    3 For Hotel Management (飯店干部用)
    4 For Hotel Shops (商場員工用)
   APPENDIXⅡ USEFUL WORDS AND EXPRESSIONS
    FOR HOTEL SERVICES
    (飯店服務(wù)常用詞語）
    1 At the Beauty Center (在美容中心)
    2 At the Fitness Center (在健身中心)
    3 Common Abbreviations for Hotel Business
    Terminology (飯店業(yè)通用縮略語)
   APPENDIX Ⅲ MENUS OF CHINESE AND WES-
    TERN CUISINES (中西菜譜舉例)
    1 Guangdong Cuisine (粵菜)
    2 Sichuan Cuisine (川菜 )
    3 French Cuisine (法國菜式)
    4 Japanese Cuisine (日本菜式)
   APPENDIX Ⅳ HOTEL ORGANIZATION CHART
    (飯店機構(gòu)表)