Preface xi Chapter 1 Every Business Is a Software Business The Principles of Software Management Why Every Business Is a Software Business We're in the Hardware Business Maintain Control of Product Uniqueness Quality Is More Important Than Schedule In Software, What Must Happen Often Does Not A Quality Commitment Summary and Conclusions References
Chapter 2 Why Projects Pail The Crash Project That Almost Crashed The Causes of Project Failure The Executive Role in Project Failure Summary and Conclusions Reference
Chapter 3 Rational Management Facing Facts Cutting Cycle Time You're Ruining the Business Getting the Facts The Flight-Test Deadline The Essence of Rational Management Summary and Conclusions
Chapter 4 Why Quality Pays Poor-Quality Software Can Be Life-Threatening Quality Work Saves Time and Money Defect-Removal Strategies Quality Work Is More Predictable If you Don't Manage Software Quality, Nobody Else Win Summary and Conclusions References
Chapter 5 Leadership Goals Faster, Better, Cheaper Fixing Software in an Organization Establishing the Goal Accelerate the Work, Not Just the Schedule Improving Quality Cutting Costs Improving Task Time Defining Responsibilities Summary and Conclusions References
Chapter 6 Changing Engineering Behavior What, Not How Disciplined Software Practices Convincing Others The PSP Course Coming Full Circle Summary and Conclusions References
Chapter 7 Building Motivated Teams The EBS BrokerNet Team Developing the TSP How to Build Motivated Teams The Teradyne Team The Final Result How Do You Motivate Teams? Building Committed Teams The EBS Results A Trusting Environment The Consequences of Impossible Dates Maintaining Team Commitment Summary and Conclusions Reference
Chapter 8 The Benefits of Teamwork Better Predictability Shorter Cycle Time Reduced Development Costs Improved Product Quality Reduced Employee Turnover TSP Introduction Costs Return on Investment Discounted Return on Investment Summary and Conclusions References
Chapter 9 Next Steps The Seven Transformation Steps The Action Plan Summary and Conclusions
Appendix A The TSP Process Appendix B Launching a TSP Project Appendix C Reviewing a Project Plan Appendix D The Quarterly Project Review Appendix E The Standard-Stage Review Appendix P Return on Investment Index For Additional Information
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