CONTENTS
PART ONE
LESSON 1 AT A RECEPTION
Greetings and Introductions
Leave Taking
LESSON 2 TELEPHONE CONVERSATIONS
International Calls
Local Calls
LESSON 3 INTERNATIONAL TRAVELS
Making Flight Reservations
Checking in at an International Airport
LESSON 4 GOING THROUGH THE CUSTOMS
Exempt from Customs Inspection
A Short - Term Visitor with Nothing to Declare
A Visitor with Something to Declare
LESSON 5 AT A HOTEL
Booking Rooms
Checking In
Checking Out
LESSON 6 APPOINTMENTS
Making an Appointment
Postponing and Cancelling an Appointment
LESSON 7 RECEIVING VISITORS
A First - Time Visitor
A Visitor with an Appointment
A Visitor without an Appointment
LESSON 8 Inviting
Accepting an Invitation
Declining an Invitation
PART TWO
LESSON 9 DEALING WITH ENQUIRIES
Out of Stock
Replies to Enquiries
LESSON 10 QUOTATIONS (l)
FOB, Free on Board ( named port of shipment)
LESSON 11 QUOTATIONS (11)
CFR Cost and Freight ( named port of destination)
LESSON 12 QUOTATIONS (III)
CIF, Cost, Insurance and Freight
(named port of destination)
LESSON 13 NEGOTIATING PRICES( 1 )
The T - Shirt Deal
A Repeat Order
LESSON 14 NEGOTIATING PRICES ( II )
The Buyer s Market
A Change in the Situation
Lesson 15 Payment
Terms of Payment
LESSON 16 THE LETTER OF CREDIT (1)
Urging the Buyer to Open the L /C
Checking the L /C with the Terms of Contract
LESSON 17 THE LETTER OF CREDIT (11)
Asking for Amendment to the L /C
The Letter of Credit Amended
LESSON 18 SHIPMENT (l)
Getting Ready for Shipment
The Shipping Advice
Preparing the Shipping Documents
LESSON 19 SHIPMENT (11)
Communicating by Fax
Another Shipping Advice
LESSON 20 A CLAIM (1)
The Dispute
The Buyer Decides to Go to Arbitration
LESSON 21 THE CLAIM (11)
The Seller Agrees to Come Part Way
to Meet the Buyer's Losses
The Settlement of the Claim
LESSON 22 ARBITRATION IN CHINA
PART THREE
LESSON 23 Exclusive Sales Agreement
Exclusive Sales (l)
Exclusive Sales (H)
LESSON 24 AGENCY
LESSON 25 AGENT'S REPORT
LESSON 26 A SALES GROUP
DESPATCHED ABROAD (1)
LESSON 27 A' SALES GROUP
DESPATCHED ABROAD (11)
LESSON 28 A COMPENSATION DEAL (l)
LESSON 29 A COMPENSATION DEAL (ll)
LESSON 30 A MOCK ORAL HEARING
ON A HYPOTHETICAL CASE
Answers to Comprehension Questions
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